{"id":57,"date":"2026-10-13T20:28:37","date_gmt":"2026-10-13T20:28:37","guid":{"rendered":"https:\/\/homero.getshopzio.com\/viral\/refund-policy\/"},"modified":"2026-10-24T20:47:25","modified_gmt":"2026-10-24T20:47:25","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/homero.getshopzio.com\/viral\/refund-policy\/","title":{"rendered":"Refund &#038; Exchange Policy"},"content":{"rendered":"<p dir=\"ltr\"><span>Thank you for choosing Homero! We are committed to ensuring a seamless shopping experience for you. Every order is carefully inspected before dispatch. However, if you are not fully satisfied with your purchase, we offer a replacement and exchange policy, subject to our discretion.<\/span><\/p>\n<h3 dir=\"ltr\"><span>Eligibility for Return or Replacement<\/span><\/h3>\n<p dir=\"ltr\"><span>Your purchase qualifies for a return or replacement only under the following conditions:<\/span><\/p>\n<ul>\n<li dir=\"ltr\">\n<p dir=\"ltr\"><span>If an incorrect product has been delivered (i.e., it does not match the description on our website).<\/span><\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\"><span>If the product has a genuine manufacturing defect or was delivered in a damaged condition.<\/span><\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\"><span>If the order is missing essential parts or accessories.<\/span><\/p>\n<\/li>\n<\/ul>\n<h3 dir=\"ltr\"><span>Non-Returnable Items<\/span><\/h3>\n<p dir=\"ltr\"><span>All our products are non-returnable due to the complexities involved in reverse logistics for delicate and large items. However, if the issue is due to our error (such as a wrong or defective item), we will offer a replacement.<\/span><\/p>\n<h3 dir=\"ltr\"><span>How to Request a Replacement\/Exchange<\/span><\/h3>\n<p dir=\"ltr\"><span>If your purchase meets the criteria above, please submit a request within <\/span><span>48 hours of delivery<\/span><span> via:<\/span><\/p>\n<ul>\n<li dir=\"ltr\">\n<p dir=\"ltr\"><span>WhatsApp Support<\/span><span> (link available on our website)<\/span><\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\"><span>Email:<\/span><span> support@homero.in<\/span><\/p>\n<\/li>\n<\/ul>\n<p dir=\"ltr\"><span>Please include:<\/span><\/p>\n<ul>\n<li dir=\"ltr\">\n<p dir=\"ltr\"><span>Your <\/span><span>order ID<\/span><\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\"><span>4-5 clear images<\/span><span> showing the product\u2019s original packaging and its condition<\/span><\/p>\n<\/li>\n<\/ul>\n<p dir=\"ltr\"><span>Note: Requests beyond 48 hours of delivery cannot be considered. Products must be returned in original packaging, unused, and with all tags intact.<\/span><\/p>\n<h3 dir=\"ltr\"><span>Refund &amp; Exchange Process<\/span><\/h3>\n<p dir=\"ltr\"><span>If your request is approved, we will offer a replacement or refund via <\/span><span>store credit\/gift card<\/span><span> within <\/span><span>7-10 working days<\/span><span> after the product is picked up. If a replacement is unavailable, we will issue a <\/span><span>store credit of equal value<\/span><span> for future purchases.<\/span><\/p>\n<p dir=\"ltr\"><span>If you receive a package that appears tampered with, <\/span><span>do not accept it<\/span><span> and return it to the delivery agent before signing the Proof of Delivery (POD).<\/span><\/p>\n<p dir=\"ltr\">\u00a0<\/p>\n<hr>\n<p>\u00a0<\/p>\n<p dir=\"ltr\"><span>Cancellation Policy<\/span><\/p>\n<ul>\n<li dir=\"ltr\">\n<p dir=\"ltr\"><span>Orders can be canceled <\/span><span>only before packaging for dispatch<\/span><span>.<\/span><\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\"><span>To cancel, visit the <\/span><span>Orders section<\/span><span> on our website and click <\/span><span>Cancel<\/span><span>.<\/span><\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\"><span>Once packed for dispatch, cancellation is no longer available.<\/span><\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\"><span>If canceled, refunds will be processed after deducting <\/span><span>payment gateway charges<\/span><span>.<\/span><\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\"><span>Refunds will be credited to your original payment method within <\/span><span>7-10 business days<\/span><span>.<\/span><\/p>\n<\/li>\n<\/ul>\n<p dir=\"ltr\">\u00a0<\/p>\n<hr>\n<p>\u00a0<\/p>\n<p dir=\"ltr\"><span>Shipping Policy<\/span><\/p>\n<ul>\n<li dir=\"ltr\">\n<p dir=\"ltr\"><span>We ship across <\/span><span>most pin codes in India<\/span><span> but do not offer international shipping at the moment.<\/span><\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\"><span>Standard delivery takes <\/span><span>3-7 days<\/span><span>, depending on your location.<\/span><\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\"><span>Once shipped, tracking details will be shared via <\/span><span>WhatsApp\/email<\/span><span>.<\/span><\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\"><span>You can track your order via the <\/span><span>tracking link<\/span><span> provided or on our website.<\/span><\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\"><span>For urgent deliveries, please contact us via WhatsApp with your order ID, and we will try to expedite dispatch.<\/span><\/p>\n<\/li>\n<\/ul>\n<p dir=\"ltr\">\u00a0<\/p>\n<hr>\n<p>\u00a0<\/p>\n<p dir=\"ltr\"><span>Reverse Pickup &amp; Exchange Timelines<\/span><\/p>\n<ul>\n<li dir=\"ltr\">\n<p dir=\"ltr\"><span>Reverse pickups will be arranged <\/span><span>within 4-5 working days<\/span><span> of request approval.<\/span><\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\"><span>For exchanges, the replacement product will be dispatched <\/span><span>4-5 working days<\/span><span> after receiving the returned item.<\/span><\/p>\n<\/li>\n<\/ul>\n<p dir=\"ltr\">\u00a0<\/p>\n<hr>\n<p>\u00a0<\/p>\n<p dir=\"ltr\"><span>Refunds for Online &amp; COD Transactions<\/span><\/p>\n<ul>\n<li dir=\"ltr\">\n<p dir=\"ltr\"><span>Refunds will be issued <\/span><span>only via Homero store credits\/gift cards<\/span><span>.<\/span><\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\"><span>Store credits\/gift cards are <\/span><span>valid for 60 days<\/span><span> and can be used for future purchases.<\/span><\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\"><span>Cash refunds are not available for COD orders<\/span><span>.<\/span><\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\"><span>Refunds via store credits will be processed <\/span><span>only after we receive the returned shipment<\/span><span>.<\/span><\/p>\n<\/li>\n<\/ul>\n<p dir=\"ltr\"><span>For any queries, feel free to reach out to us at <\/span><strong>support@homero.in.<\/strong><\/p>\n<p dir=\"ltr\">\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Thank you for choosing Homero! We are committed to ensuring a seamless shopping experience for you. Every order is carefully inspected before dispatch. However, if you are not fully satisfied with your purchase, we offer a replacement and exchange policy, subject to our discretion. Eligibility for Return or Replacement Your purchase qualifies for a return [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-57","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/homero.getshopzio.com\/viral\/wp-json\/wp\/v2\/pages\/57","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/homero.getshopzio.com\/viral\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/homero.getshopzio.com\/viral\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/homero.getshopzio.com\/viral\/wp-json\/wp\/v2\/comments?post=57"}],"version-history":[{"count":1,"href":"https:\/\/homero.getshopzio.com\/viral\/wp-json\/wp\/v2\/pages\/57\/revisions"}],"predecessor-version":[{"id":147,"href":"https:\/\/homero.getshopzio.com\/viral\/wp-json\/wp\/v2\/pages\/57\/revisions\/147"}],"wp:attachment":[{"href":"https:\/\/homero.getshopzio.com\/viral\/wp-json\/wp\/v2\/media?parent=57"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}